Our team is on the hunt for a sharp, meticulous technical writer to join our fully-remote documentation team. As a crucial member, you'll translate complex software concepts into easy-to-understand user guides, API references, and troubleshooting articles that enable our users and internal teams to excel. The ideal candidate will have a proven track record in authoring and maintaining software documentation, with a commitment to clear, concise, and technically accurate writing.
Responsibilities We'll Trust You With
- Write, edit, and maintain comprehensive technical documentation, including user manuals, API documentation, and release notes.
- Collaborate closely with product managers, developers, and support engineers to understand product features and create accurate documentation.
- Work with the documentation manager and information architects to organize the company’s information architecture.
- Manage individual projects through all phases of documentation development.
- Become a technical subject matter expert in relevant areas of assigned products.
Required Abilities and Scholarly Preparation
- A learning foundation built on a degree in Technical Writing, Computer Science, or a related discipline, and experience to match.
- At least 3 years' practical knowledge writing and maintaining software documentation.
- Demonstrated expertise in a documentation management software tool (for example, Oxygen, Madcap Flare, Paligo).
- Ability to read and comprehend source code examples (Java, Python).
- Experience writing for both internal and external audiences.
- Experience with agile software development methodologies.
- Excellent communication, teamwork, and interpersonal skills.
- Technical know-how about networking and/or SaaS-based platforms.
- A meticulous eye to detail and an awareness of when a question is left unanswered.
What We Offer to Our People
Our employee benefits and perks were conceived and designed to promote a work-life balance that emphasizes:
- Flexible Work Arrangements: The ability to work in an environment that makes you the most productive.
- Career Evolution: Opportunities to develop and grow professionally.
- Holistic Well-Being: Dedicated program focused on physical, financial, social, and community wellness.
- Open Vacation Plan: Take time off as you need to rest and recharge.
As an equal opportunities employer, we ensure fairness for all. We not only tolerate, but encourage diversity. We don’t discriminate based on gender, marital status, disability, race, age, religion, sexual orientation, or any other factor unrelated to role performance.