We're seeking a sharp technical writer in Sacramento to bolster our documentation team as we roll out updates to our platform. This role isn't just about explaining code; it's about simplifying complex processes for end-users, developers, and internal stakeholders. If you thrive on clarity and possess a knack for translating tech jargon into user-friendly language, you might be just what we're looking for.
Core Responsibilities:
- Documentation Development: Creating and maintaining comprehensive documentation sets, including API documentation, user guides, and troubleshooting materials. This involves collaborating with engineers, product managers, and support teams.
- Content Management: Organizing documentation for easy access and navigation on our internal and external knowledge bases. Implement SEO best practices to improve content findability.
- Style Guide Maintenance: Helping refine and uphold the company's style guide for technical documentation, ensuring consistency across all materials. Periodically review documentation and implement content refreshes based on feedback.
- Workflow Optimization: Identifying gaps in existing documentation workflows and proposing solutions to improve efficiency. Document new processes clearly, for example new user onboarding flows.
- Quality Assurance: Thoroughly reviewing and editing documentation to ensure accuracy, clarity, and adherence to style guidelines. Testing documentation on different systems (Mac, PC, mobile) to ensure it renders properly.
Qualities We Appreciate:
- A history of creating well-organized, easily understandable documentation in a SaaS environment. Ideally you can explain complex features for users with varying degrees of knowledge, including developers, non-developers, and casual platform users.
- Knowledge of documentation tools and platforms, such as Confluence, GitBook, or similar.
- Familiarity with agile software development methodologies and related documentation practices.
- Excellent communication skills, both written and verbal. Your presentation style is as important as the technical information you provide.
- Comfort working in a fast-paced, iterative environment, with frequent feedback loops and updates.
Perks & Privileges:
- Competitive salary and benefits package. We pay competitively within the Sacramento market, adjusting salary based on skills and experience.
- Hybrid work setup with flexible hours.
- Opportunities for professional development and growth. We encourage taking courses, attending workshops, and pursuing certifications in technical communications or related fields.
- Collaborative and inclusive work environment. We believe every voice in the company is important.
- Company-sponsored social events and team-building activities. We frequently do team-building activities around Sacramento and enjoy happy hour at local establishments.
Beyond the Role:
We believe the person we choose for this role can advance within our company as their skills and interest grow. This position is the perfect launching pad to grow in content strategy, people management, product development, or various other roles within our organization.