Our nimble tech firm is searching for a resourceful technical writer who can transform complex APIs, software functionalities, and system architectures into clear, concise, and user-friendly documentation. As a Technical Writer in Jersey City, you will be at the forefront of bridging the gap between our engineering team’s innovations and our diverse user base’s understanding. If you thrive in a fast-paced environment where every piece of documentation directly impacts user satisfaction, this role is a perfect fit. This is a hybrid role with 3 days a week on-site.
Core Responsibilities
- Produce and maintain high-quality technical documentation, including API documentation, user manuals, release notes, tutorials, and knowledge base articles.
- Collaborate closely with product managers, software engineers, and support staff to gather technical information and insights.
- Translate technical jargon into easy-to-understand language for both technical and non-technical audiences.
- Manage documentation projects from initiation to completion, ensuring adherence to deadlines and quality standards.
- Improve existing documentation to enhance readability and clarity based on user feedback and analytics.
- Develop and maintain a unified content strategy across all documentation channels.
- Contribute to the development of style guides and documentation processes.
- Take part in sprint planning, daily scrums, and retrospective meetings to align documentation efforts with product development timelines.
- Test documentation and content with end-users and collect data-driven inputs for documentation enhancement.
- Ensure documentation is discoverable and SEO optimized.
Skills That Shine
- Proven experience as a technical writer or in a similar documentation role.
- Exceptional writing, editing, and proofreading skills.
- Solid grasp of technical concepts related to software development, APIs, and cloud technologies.
- Familiarity with documentation tools and content management systems (e.g., Confluence, Git).
- Ability to work effectively in a team environment and manage multiple projects concurrently.
- Competence in capturing, organizing, and conveying complicated details with precision and conciseness.
Intellectual Foundation
- A bachelor's degree in Technical Writing, Communications, Computer Science, or a related field is expected; pertinent experience may offset formal degree requirements.
Agency Life Perks
- Comprehensive health, dental, and vision insurance plans.
- Generous paid time off, including holidays and vacation time.
- 401(k) plan with company match to support long-term financial goals.
- Professional development opportunities to keep your skills sharp.
- A flexible work environment that encourages work-life harmony.
- Dynamic and collaborative company culture that fosters creativity and innovation.
- Regular team-building activities and social events in Jersey City and the surrounding area.
- Convenient access to public transportation and local amenities.
- Employee assistance programs designed to assist overall well-being.
- Access to cutting-edge technologies and tools.